Privacy Policy

Family Education Resource Center (FERC) 501(c)(3)

PO Box 3804
Paso Robles, CA 93447
Revision Date: August 2022
Revision Number: OPP0011

This Privacy Policy Statement (the "Privacy Policy") contains the policies, procedures and practices to be followed by Family Education Resource Center and any of its present or future subsidiaries (the "Company") pertaining to the collection, use and disclosure of personal information (the "Personal Information") of an identifiable person (the "Individual") that is a present, future or former employee of the Company.

The Company recognizes the confidential nature of the Personal Information in its care and is accountable for the compliance of itself and its directors, officers, management, employees, representatives and agents including consultants and independent contractors (the "Staff") in protecting this Personal Information.

For the purpose of this Privacy Policy, the term "Personal Information" has the meaning of any information or collection of information in any form, whether oral, electronic or written that pertains to the Individual excluding information that is publicly available in its entirety. Personal Information will also include any publicly available information that is combined with non-publicly available information.

Personal Information includes but is not limited to name, home address, home phone number, home email address, identity verification information, Social Security Number, physical description, age, gender, salary, education, professional designation, personal hobbies and activities, medical history, employment history, credit history, contents of resume, references, interview notes, performance review notes and emergency contact information.

Personal Information will not include the Individual's business title and business address and contact information when used or disclosed for the purposes of reasonable business communication.

The Company will implement policies and procedures that give effect to this Privacy Policy including procedures to protect and secure Personal Information, procedures to receive, investigate and resolve complaints, procedures to ensure adequate training of the Staff concerning the Company's privacy policies, and procedures to distribute new and current information pertaining to the Company's Privacy Policy.

Corporate Privacy Policy

The Company and the Staff will at all times respect the confidentiality of the Personal Information placed in its care.

The Company will endeavor to ensure that the policies affecting the collection, storage and disclosure of Personal Information reflect the confidential nature of the information.

The Company will comply with all applicable privacy legislation and regulations in force now and in the future related to protecting the confidentiality of Personal Information.

Purposes for which Personal Information is Collected

Where Family Education Resource Center discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Family Education Resource Center may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights. Personal Information will be collected, used and disclosed for purposes pertaining to the Individual's employment relationship with the Company, including but not limited to the administration of employee hiring, performance reviews, the administration of employee payroll, processing of employee benefit claims, and for the purpose of complying with all applicable labor and employment legislation.

Securing of your data

Family Education Resource Center will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Family Education Resource Center will store all the personal information you provide on its secure servers. [Information relating to electronic transactions entered into via this website will be protected by encryption technology.]

The purposes for collecting Personal Information will be documented by the Company. Personal Information will only be used for the stated purpose or purposes for which it was originally collected. The purposes for which Personal Information is being collected will be identified orally or in writing to the Individual before it is collected. The person collecting the information will be able to explain the purpose at the time that the information is collected. The Company may use Personal Information for a purpose other than the originally stated purpose where the new purpose is required by law or where the Company has obtained consent in writing from the affected Individual for each new purpose.

Complaints

Students/parents have the right to freely voice grievances and recommend changes to our online program without fear of reprisal or unreasonable interruption of services. Although by and large we always try our best to provide the best online learning environment possible for our students we may occasionally experience issues. With 8500 students in over 500 counties there may be miscommunication but all complaints will be handled in a professional manner.

If you have a concern or a complaint we do have a clear complaints policy on our website.

With all concerns or complaints:

We offer several methods to contact a customer service representative to start your initial complaint process. Online contact forms, email, multiple contact numbers, fax and extended customer service hours.

If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company. (Customer Support Representative, Customer Service Manager, Education Director)

Where at all possible make the complaint at the lowest appropriate level. Very few complaints need to come directly to the Education Director, although there are some.

If you are not sure who to contact, fill out the online contact form and our customer service representative will direct you to the appropriate person.

Complaints regarding the Education Director may be made directly in writing to the president , owner or Board of Directors. All logged complaints will be investigated, acted upon, and responded to via email or by telephone by a manager within a reasonable amount of time after the receipt of the complaint.

Updating this statement

Family Education Resource Center may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes. It is the discretion of Family Education Resource Center to change or modify all or part of this agreement at any time. Your continued use of Family Education Resource Center constitutes your acceptance of these terms and conditions including any changes or modifications made by Family Education Resource Center If at any time the terms and conditions of the agreement are no longer acceptable to you, you should terminate your use of Family Education Resource Center.

You are forbidden from using Family Education Resource Center in any way this is threatening, abusing, obscene, towards Family Education Resource Center or extended members and counties. You may not take content and copy, upload, or otherwise usurp or transferring and transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party whatsoever. You are expressly forbidden from engaging in any activity that is harmful to others.

When registering for Family Education Resource Center you are required to establish a username and password and to generate a personal profile. You agree to provide accurate, current and complete information about yourself by the use of registration. If information is found to be untrue or does not comply with Family Education Resource Center policy your account may be terminated at will. You are held responsible to maintain the security and confidentiality of your password, account, and all activities occurring therein. The county of your location will potentially have access to your status and profile information which you have agreed to under your will. Under no circumstances is Family Education Resource Center liable for any damage or loss resulting from your failure to comply with this obligation to maintain confidentiality and security.

Family Education Resource Center does not guarantee the health or wellbeing of children as a result of completing the online parenting class. The classes are for educational purposes only, backed by licensed therapists and educators but may not be interpreted therapeutic. Parents are provided steps and tools to make changes but they need to work at making the changes. If issues continue you may seek to professional help from the mediators or a social services or mental health professional. You may require more help than this online parenting class is able to provide.

Cross-border data transfers

Information that Family Education Resource Center collects may be stored and processed in and transferred between any of the countries in which Family Education Resource Center operates to enable the use of the information in accordance with this privacy policy.

[In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.]

You agree to such cross-border transfers of personal information.

Other websites?

This website contains links to other websites.

Family Education Resource Center is not responsible for the privacy policies or practices of any third party.

Contact Family Education Resource Center

If you have any questions about this privacy policy or Family Education Resource Center treatment of your personal information, email to support@onlineparentingprograms.com; or by post to Family Education Resource Center PO Box 3804 Paso Robles CA 93447 (866) 504-2883.